Business Support Services of the Year Award

About this category

The Business Support Services of the Year celebrates a business support, administration or virtual assistant business that takes the admin off busy business owners so they can focus on growth. Judges look for a business that has grown, delivered outstanding results for its clients and built a team and culture others admire.

Eligibility

• The business must be a business support, administration or virtual assistant business serving clients or customers
• Any size of business, from independents to large firms
• Must have been trading for at least one year

Judging criteria

• Growth: revenue, clients and market position over the last one to three years
• Client results: outcomes delivered and satisfaction
• Leadership and culture: how the business is led and how its team is developed
• Standing: expertise, accreditations and reputation in its field

Qualitative criteria

• Clear vision and strong leadership
• Integrity and high standards
• Commitment to clients and quality
• Invests in its people

Metrics

• Clients supported and services delivered
• Client feedback and retention
• Team and business growth
• Team growth and development

Additional criteria

• Must have been trading for at least 12 months
• Financial information is treated in confidence
• Client testimonials strengthen an entry